Refund policy
Last updated: 7 November 2026
For every supplier, log in to your MooMenn account, open the relevant order, select the items you wish to return and submit the return request. MooMenn reviews your request. Once it is accepted, we email you return instructions confirming the return address, which is the same supplier location from which the item was shipped. MooMenn is the seller for purchases made on this marketplace and handles customer service and after-sales support. Products are supplied and fulfilled by the relevant supplier. MooMenn coordinates with the supplier on your behalf; supplier fulfilment does not reduce your rights against MooMenn.
Nothing in this policy limits any mandatory consumer rights that apply in your country or state.
1. How to start a return
QABA’IL SQ products, including QABA’IL and Sublime
Request the return before posting anything. For an eligible change-of-mind return, arrange postage to QABA’IL SQ Returns, 6 Rue Maryse Bastié, 91080 Évry-Courcouronnes, France, after MooMenn accepts your request and emails the return instructions for your order. This is SQ’s confirmed shipping and return location. Where permitted by applicable law and disclosed before purchase, you pay the direct cost of return postage and any shipping label. We recommend a tracked service. QABA’IL SQ does not pay postage or provide prepaid return labels for these ordinary change-of-mind returns, whether domestic or international, except where applicable law requires a different arrangement. Include your order number and follow any instructions we give you so the warehouse can identify the parcel.
For a faulty, damaged, incorrect or misdescribed item, contact MooMenn first. MooMenn will review the issue with QABA’IL SQ and arrange an appropriate return or other resolution, including reasonable return arrangements or reimbursement of reasonable return costs as required by applicable law. Your mandatory consumer rights remain unaffected.
Submitting a return for any supplier
Every supplier uses the same MooMenn request and review process. Each item returns to the supplier location from which it was shipped, as confirmed in the instructions we email after accepting your request. Do not send another supplier’s product to QABA’IL SQ or MooMenn’s business contact address. A mixed-supplier order may require separate returns.
- Log in to your MooMenn account and open the relevant order.
- Select the items you wish to return.
- Submit the return request. If you cannot access your account or submit a request, email care@moomenn.com.
- MooMenn reviews the request. Once it is accepted, we email return instructions confirming the original supplier shipping location as the return address.
- Send the items to their confirmed supplier destination within the applicable return period, and keep proof of dispatch.
Please submit your request before returning an item so that we can identify and process it efficiently. Our review concerns return arrangements. It does not restrict your statutory right to cancel or affect any statutory remedy or refund deadline.
If you cannot access your account or a return request is unavailable, email care@moomenn.com.
2. One 14-day return window for all countries
In every country we serve, you may request a return of an eligible item within 14 calendar days after delivery. If one order arrives in separate deliveries, the period starts after the last item in that order is delivered. Notify us through your MooMenn account or by email to care@moomenn.com with your order number and the items you wish to return.
Send the goods back within 14 days after notifying us, using the relevant brand or supplier's confirmed return address. Contact us promptly if return instructions are missing. Our approval process does not shorten or prevent a valid statutory cancellation.
For eligible UK and EU online purchases, you may cancel without giving a reason. Any longer period, deadline extension or other protection required by the law applicable to your purchase remains available. The 14-day change-of-mind window does not limit rights relating to faulty, damaged, incorrect or misdescribed goods.
3. Return condition
Returned products must be:
- Unworn, unwashed and unaltered, other than being reasonably tried on;
- Free from marks, odours, damage or signs of use;
- Returned with their tags, accessories and original packaging where reasonably possible; and
- Accompanied by proof of purchase or the relevant order information.
UK and EU customers may inspect and try on a product in the same way they reasonably would in a shop. Where permitted by law, we may reduce a refund to reflect any loss in value caused by handling beyond what was reasonably necessary to inspect the product.
Missing packaging alone does not remove statutory rights.
4. Return shipping
Change-of-mind returns: Where permitted by applicable law and disclosed before purchase, you are responsible for arranging and paying the direct cost of return postage and any shipping label for an ordinary change-of-mind return. MooMenn and the brand do not provide a free prepaid return label for these returns, except where applicable law requires a different arrangement. We recommend a tracked service to the confirmed return location of the relevant brand or supplier. The cost depends on your carrier, parcel and destination; international returns may cost more. We do not charge a restocking fee. Mandatory legal exceptions remain unaffected.
Faulty, damaged, incorrect or misdescribed products: Contact MooMenn before sending the item. We will coordinate with the supplier and provide reasonable return arrangements or reimburse reasonable return costs as required by applicable law.
Please keep proof of dispatch until your return has been completed and use suitable packaging. We recommend a reliable tracked delivery service to the confirmed supplier destination. For statutory returns, we accept other adequate evidence of dispatch as required by applicable law.
5. Discounted products and exchanges
The same 14-day return request window applies to eligible full-price and discounted products in all countries. A sale discount or Final Sale label does not remove this return right or your mandatory consumer rights. The hygiene exception below applies only where legally permitted.
For UK and EU orders, return the original product and place a separate order for a replacement. For US and Canadian orders, you may ask about an exchange, subject to availability. Any price difference and replacement shipping cost will be confirmed before you agree. You may choose a refund for an eligible return instead of an exchange or store credit.
6. Faulty, damaged, incorrect or misdescribed products
Please inspect your order when it arrives. Report any problem through your MooMenn account or by email to care@moomenn.com as soon as reasonably possible.
You may be asked to provide photographs and order information so that we can assess the issue.
Depending on the circumstances and applicable law, the available remedy may include:
- A repair;
- A replacement;
- A price reduction;
- A refund; or
- Another remedy required by applicable law.
Normal wear and tear, accidental damage, misuse, improper care or damage caused after delivery are not manufacturing faults.
Final Sale conditions never remove your rights where a product is faulty, damaged, incorrectly supplied, not as described or not fit for its intended purpose.
7. Swimwear and hygiene-protected products
Where swimwear or another hygiene-sensitive product is supplied with a sealed hygiene protector, it cannot be returned for a change of mind after that seal has been removed where applicable law permits this restriction.
This restriction does not affect your rights where the product is faulty, damaged, incorrect or misdescribed.
8. Refunds
Approved refunds will be issued to the original payment method unless you expressly agree otherwise.
We aim to process eligible refunds within three to five working days after the relevant supplier receives and checks the returned product. Your bank or payment provider may take additional time to display the funds.
Where UK or EU statutory cancellation rights apply, we will refund without undue delay and within 14 days of being told of the cancellation. Where the law permits, we may withhold the refund until the goods are received or you provide evidence of sending them back, whichever occurs first. Supplier inspection does not extend a legal refund deadline.
Refunds required by other applicable consumer laws will be made within those laws’ deadlines. Supplier inspection, carrier investigation or internal approval does not extend a statutory refund deadline.
9. Delivery charges
UK and EU full-order statutory cancellations: We will refund the cost of our basic standard outbound delivery service.
If you selected express, premium or enhanced delivery, any amount above the cost of standard delivery will not be refunded.
Partial returns and other voluntary returns: Original delivery charges are not normally refunded unless required by law or the return results from our error or a qualifying product fault.
10. International returns
If an approved return crosses a border, follow the supplier-specific customs instructions we provide and identify the parcel as returned goods where applicable. Contact MooMenn before posting if instructions are missing.
11. Contact
For any supplier, log in to your MooMenn account, open the order, select the items and submit the return request. Once MooMenn accepts the request, we email the supplier-specific return instructions. If you cannot access your account or submit a request, email us. Contact us promptly if instructions are missing; our review does not affect statutory deadlines.
For faulty products, missing return instructions or questions about an existing request, email care@moomenn.com.
This policy applies to purchases from 6 November 2026. If the policy shown when you purchased gives you more generous rights, we will honour those rights. Nothing here limits mandatory rights in your country or state.
12. Optional withdrawal form
Use this form only if you wish to withdraw from your purchase. You may instead use your MooMenn account or send any clear statement of cancellation to care@moomenn.com. Using this form is not compulsory.
To: MOOMENN LLC
30 North Gould Street, Ste R
Sheridan, WY 82801
United States
Email: care@moomenn.com
I/We notify MooMenn that I/we withdraw from the purchase of the goods identified below.
- Goods: ____________________
- Order reference, if available: ____________________
- Date ordered / date received — delete whichever does not apply: ____________________
- Customer name(s): ____________________
- Customer address: ____________________
- Customer signature — paper notices only: ____________________
- Date of this notice: ____________________
Send cancellation notices to the contact above. Send products only to the relevant brand or supplier’s confirmed return location, as explained in this policy.
